Deliveries
Free Delivery On Orders Over £125.00 Including v.a.t*
Delivery charges on products from the bulk deal section may vary – this will be displayed at the checkout once items are added to the cart.
Just £18.00 inc v.a.t delivery charge for unders on £125.00 inc vat.
Delivery within 2-3 working days from receipt of order or the date specified at checkout.
Please anticipate that all deliveries will be made on an 18-Tonne Hi-Ab Vehicle – in some circumstances and on smaller orders we may send a smaller vehicle if the ordered products allow this.
Certain materials may pose challenges when it comes to their distribution in remote or rural regions, primarily due to limited availability of goods, restricted accessibility, or considerable distance from the nearest distribution center. In such instances, should your order be affected, we will promptly reach out to you to apprise you of any potential complications or additional delivery fees. If you reside in a rural area or harbor concerns regarding the delivery process before placing an order, we encourage you to initiate contact with us via live chat, telephone, or email for assistance and clarification.
We aim to have all deliveries made within 2-3 working days or the date specified at checkout.
Delivery vehicles can offload kerbside into gardens or onto driveways unless specified on the specific product page, vehicles can also drive on private land if permission is granted by the land owner.
All delivery dates & times are estimates, we are not responsible if a delivery does not arrive when you expected.
Deliveries are subject to change due to weather issues and any other non-specified factors.
Each of our websites operate under different delivery methods due to the range of products and suppliers we use to run our business. Please view our Deliveries page on the particular one of our websites to see the specific delivery methods for the website representing that part of our business.
When receiving a delivery please visually check the delivery and then sign if you are completely satisfied with the visual state of the goods. Once the delivery process is completed, please be sure to check each individual product closely and inspect for any faults, damages or missing items.
You must notify us within 48 hours of delivery if there are any damages, faults or missing items by visiting our Contact us page and emailing customerservices@suprememerchants.co.uk, please include your order reference number which will be displayed on your receipt which has been emailed to you prior to delivery. Please include any photos which may help us to resolve the issue. Be sure to closely inspect all items delivered, open all parcels, boxes or packages and check for any issues as stated above.
Please contact us directly and not attempt to contact us through any of our suppliers or couriers email addresses or contact numbers which may be displayed on the delivery notes you receive upon delivery.
If we are notified within the 48 hours and you have adhered to the terms and conditions, we will organize a delivery to replace any damaged, faulty or missing items free of charge. Please note in some circumstances we may not be able to receive any damaged or faulty products back due to the nature of some products, as this could impose health and safety risks. In most cases we will have the damaged or faulty products collected from you.
Please do not install any damaged or faulty goods as we will be unable to refund or replace any product which has been used or installed.
Please note that we can not be held responsible for any errors or wrong products ordered by the purchasing person. Such as wrong address, wrong products ordered or other non-specified issues. If you are unsure that what you are ordering is incorrect at any points, please do not order the product but instead email or call us to discuss the product in detail to ensure it is the correct product for you. Please ensure to check orders before processing to avoid disappointment.
If a delivery is attempted and fails on the date agreed due to no fault of the couriers or hauliers, we will charge for any subsequent deliveries.
We advise against booking any installers or contractors, or engaging in any preparatory work until full receipt and inspection of your order and delivered goods. We will not be liable or at fault for any tradesperson costs, or consequent loss or compensation in any way.
Once the delivery is signed, the responsibility of the products passes on to you, any risk, damage or loss is assumed by the purchaser. We are not responsible for any goods received or unpacked by anyone other than the purchaser, so please ensure that the person who purchased the goods is present at the address the delivery is taken to when delivering, this should avoid any disappointment.
Please note that a working day does not include weekends or bank holidays. We do not do or offer deliveries on weekends or bank holidays on specifically agreed by a Supreme Industries Ltd representative.
Please note any packaging or pallets which comes with your order is your responsibility to dispose of.
