Frequently asked questions

Frequently asked questions

How fast is delivery?

Delivery is usually within 2-3 working days from receipt of order by default, alternatively you can select a different date at the checkout stage to what suits you.

Alternatively if you need something quicker – you can contact us via chat, email or telephone to see if we can arrange a faster delivery for you.

How will it be delivered?

Most deliveries will be on a hi-ab (crane) vehicle, meaning they can deliver up to 5 metres from the kerbside on to your property (garden/driveway etc).

If you require a smaller vehicle, like a van – contact us directly to see if this is something we can arrange, many depots and companies we work with do have smaller vehicle options at request.

What if my items are damaged?

If any of your items arrive damaged or faulty, contact us right away – usually the customer tells us their preferred method to tackle this, which is usually we can arrange a swap of the damaged goods asap, or we can arrange to collect the items and offer a refund.

Do you offer discounts for bulk orders?

Yes we do – we would always recommend contacting us via email or telephone with the items you require and we will definetly be as competitive as possible.

Can you deliver to my property, I’m not sure about the access?

If you unsure whether or not we can gain access to your property either the issue being a tight road, bend or cars parked awkwardly – please contact us on customerservices@supremeindustriesltd.co.uk with your postcode and property number so we can check it on maps ourself. It would also help if you attached images of the issue in question so we can make an informed decision.